PH CT Cloud Support Technician

Job Purpose

The CT Cloud Support Technician – will work as a member of CallTower's Technical Support Team. The position is responsible for managing and supporting escalated support cases regarding either CallTower's hosted Metaswitch (CT Cloud Voice), SIP, Fax, Contact Center, and CallTower Connect. The technician will work collaboratively with fellow team members to take a holistic approach to customer technical support issues. The position will escalate to Sr. Technical Support Technicians to resolve issues. Potential candidates must be CallTower dedicated, action oriented, and smart and inquisitive.
 

Duties: 

• Manage and troubleshoot, high-profile and difficult technical issues. Working issues to resolution and achieving customer satisfaction. 
• Develop strong soft skills to effectively collaborate with team members and communicate with customers 
• Responsible for managing customer MACD (Move, Add, Change, Delete) requests from ini...