PH - Point Wild - Team Manager

UnifyCX is looking for an extraordinary Team Manager join our motivated and ambitious team.
Work Location/Setup:Philippines | On-Site
Shift Schedule:5-day work week | Shifting Schedule | Graveyard
Benefits:Day 1 HMO | Day 1 Life Insurance
What Will You Do?
As the Team Manager, you're responsible for the success, development, coaching and growth of a team of contact center agents. The role requires daily support and supervision of 15 to 18 agents ensuring each person achieves individual targets and overall team success.
The Team Manager is expected to be a subject matter expert for their programs so they can support the teams they manage. To achieve this all Team Managers are required to undergo product training, certification and live call taking.
Additional Task Include But Are Not Limited To
Conduct daily huddles to provide updates and daily strategies to a team of agents
Provide weekly 1:1 coaching for agents while providing insights on call handling oppor...