Pharma Customer Service

About the job Pharma Customer Service

This role is expected to collaborate with clients and the laboratory team to define project scopes and prepare quotations for USP, EP, and JP compendial testing. Maintain accurate and current client and quotation records in CRM and proposal systems.

Serve as the main point of contact between clients and the Microbiology and Chemistry teams, ensuring timely and high-quality service delivery. Offer updates and follow-ups to clients as necessary, and coordinate technical support when requested to ensure customer satisfaction.

Detailed Responsibilities:

• Apply general knowledge in chemistry, microbiology, and analytical methods to create and present technical proposals outlining costs, timelines, and resource needs.
• Align proposals with client requests, ensuring internal review and approval protocols are followed.
• Confirm with clients that proposals have been received and u...