phone interview

About the role

E-WORLD STAFFING SERVICES' is seeking an enthusiastic and customer-focused Call Centre Customer Service Representative to join our team in Angeles City, Pampanga. This full-time position is an excellent opportunity for those new to the call centre industry or with no prior experience. As a Phone Interview Newbie Account/No Experience Call Centre CSR, you will be responsible for providing exceptional customer service to our clients through effective communication and problem-solving skills.

What you'll be doing

• Handling incoming customer calls and responding to inquiries, concerns, and requests in a professional and timely manner
• Actively listening to customers, understanding their needs, and offering appropriate solutions
• Maintaining accurate records and documentation of customer interactions
• Escalating complex issues to the appropriate team members when necessary
• Adhering to company policies, procedures, a...