Phone Support for Generations Toronto

About the Program

Generations Toronto is a not-for-profit, inter-generational community where seniors, families, and individuals live and support one another. Our housing, care and community spaces create a model for culturally inclusive, community living that promotes healthy aging, intergenerational connection and a sense of belonging for all.

About the Role

Key Responsibilities:

Provide accurate information about Generations Toronto over the phone.

Explain eligibility criteria and answer questions about the application process over the phone

Offer reassurance and support to families with questions or concerns over the phone

Document call details and follow-up actions as required

About You

Qualifications:

Strong verbal communication skills and listening skills

Friendly and patient

Comfortable working independently and collaboratively

Detail-o...