Planning Analyst

Teleperformance
Full-time South-Africa, South-Africa Other-General
Posted:
March 02, 2026
Location:
South-Africa, South-Africa, South-Africa

Job Description



Overview


An exciting opportunity has arisen for a WFM Planning Analyst within the existing Resource Planning Team. Reporting directly to the Planning Manager, the successful candidate will be responsible for:

The role is pivotal in supporting the planning cycle and optimizing resource against different client demand levels and budget delivery. The right candidate will be the subject matter experts for the campaigns they are responsible for. They will provide insight and direction of client accounts through proactive data lead analysis, identifying trends and suggesting areas for improvements. All through application of best practice processes and approaches.



Qualifications


Qualifications & Experience

  • 5 years' experience working in a Resource Planning / Workforce Management team
  • Knowledge of NICE IEX tool required, additional WFM systems knowledge would be an advantage
  • FTE sizing/Account sizing (M...
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    Job Overview

    Job Type: Full-time
    Location: South-Africa, South-Africa
    Posted: March 02, 2026
    Deadline: April 11, 2026