Platform Analyst - SAP BA- Customer Service

**Your role:**

+ Provides consultative advice within specific functional areas, working independently to analyze and address complex IT challenges while offering expert guidance to stakeholders.

+ Work as an SME in E2E software global development & implementation projects

+ Evaluates and redesigns business processes, making informed proposals for process re-engineering and IT solutions that align with organizational goals and drive operational improvements.

+ Translate business requirements into user stories and Functional Requirement Specifications in accordance with approved IT Architecture.

+ Implements required IT solutions, including thorough testing, comprehensive training for end-users, and managing Service Level Agreements (SLAs) to ensure consistent and reliable service delivery.

+ Leads the design of solutions that meet intricate business requirements, recognizing and addressing the impacts on inter-related systems to ensu...