Platform Engineer

VMC Soft Technologies, Inc

Full-time hyderabad, telangana Other-General

Posted:

June 11, 2026

Location:

hyderabad, telangana, India

Job Description

Looking for an experienced Genesys IVR Platform Support Engineer  
Locations:  Bangalore, Hyderabad, Bhubaneswar, Noida, Gurgaon, Pune, Kochi 
Experience:  6+ Years 

Key Responsibilities: 
Design, configure, and maintain IVR call flows, routing strategies, and scripts using Genesys platforms (Genesys Cloud/Genesys Engage) 
Provide L2/L3 support and troubleshoot: 
SIP Trunking 
VoIP 
Voice Gateways 
Call Routing Issues 
Monitor system health, capacity planning, upgrades, and security patching 
Support integrations with: 
CRM platforms 
Ticketing tools 
AI-powered Conversational Bots 
Generate reports, monitor SLAs, and enhance customer experience 

Required Skills: 
  Genesys Engage / CTI Genesys 
  IVR & Telecom Domain Expertise 
  SIP Protocol Knowledge 
  Gen...
                

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Job Overview

Job Type: Full-time

Location: hyderabad, India

Posted: June 11, 2026

Deadline: July 21, 2026