Platform Management Officer

Establish and manage the assigned Platform Solution/s that support the strategic business requirements of Agency Banking– enabling Partner Agents to process services and offer product on-boarding to customers within agreed SLAs.

Assigned Platform Solution may be one or more of the following, or as may be assigned upon development of new Platforms: On-Boarding Microsite, Link, API, Digital Stores, Agency Banking Platform & Devices, and Salary on Demand

Responsibilities:

• Define the needs-based & market relevant business requirements and ideal customer journey for the assigned Platform Solution
• Monitor the performance of the assigned Platform Solution, and the connected BPI subsidiary-managed product workflows (e.g. BPI/MS, AIA, BIMI) as applicable, through a governance process to ensure that they comply with standard performance metrics (e.g. Availability, Latency, Transaction Targets & Approval Rates)
• Liaise with ident...