Platform Operations Engineer

Responsibilities:

• Lead cloud platform operations for client projects with focus on monitoring, performance optimization, reliability, release management, and continuous improvement within AWS environments.
• Own L2 incident management, troubleshooting, and escalation handling for high-throughput file transfer workflows across multiple agencies, working closely with
  engineering, security, and agency stakeholders to resolve incidents within defined SLAs.
• Manage, design, and continuously optimize AWS cloud infrastructure to ensure
  scalability, security, cost-efficiency, and high availability of the client platform.
• Establish, refine, and enforce operational processes including runbooks, dashboards, daily health checks, incident communication practices, and operational reporting with actionable insights.
• Drive change, release, and maintenance management by performing impact analysis, risk assessment, mitigation ...