Platform Support Advisor [1 year FTC]

Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 18 years.

Purpose of the role:

This is an entry- to mid-level role based in Mexico City, supporting the team both locally and globally to help maintain RA’s high service standards. As a key member of one of RA’s most fast-paced teams, the Platform Support Assistant will handle day-to-day promoter and customer support, along with related administrative work.

Key responsibilities:

• Dealing with customer ticketing queries and resolving potential ticket issues
• Assisting promoters with event and payment related queries
• General upkeep of...