Platform Support Analyst at TripArc Inc.

Enhance your career with TripArc Inc. as a Platform Support Analyst I. Provide critical support for Azure cloud applications and assist over 1600 travel experts in resolving platform-related issues.
This role involves user support, ticket escalation, and maintaining essential documentation. Candidates should have strong problem-solving and communication skills, along with at least one year of technical support experience. You will collaborate with cross-functional teams while monitoring application performance for proactive issue identification.
Key Responsibilities:
• Address user inquiries, issues, and requests
• Raise tickets for the development team for resolution
• Create and maintain knowledge-base articles
• Monitor application performance and potential issues
• Assist in training sessions for end-users
Requirements:
• Minimum 1 year in application or technical support
• Strong analytical and troubleshooting skills
• Familiarity with ticketing sy...