Platform Support Analyst

We are looking for a proactive L1 Internal Support Analyst who will be the first point of contact for internal teams reporting system issues, bugs, and product feedback. This role is critical in enabling fast resolution of routine problems, reducing noise for engineering squads, and ensuring structured communication with product and tech teams.

Key Responsibilities:

• Act as the first line of support for internal issue reporting across various business teams.
• Receive, validate, and triage all incoming requests from internal users.
• Resolve routine platform‑related issues that fall under defined L1 scope.
• Escalate confirmed bugs to the relevant Squad Lead or Squad QA with proper documentation.
• Forward qualified product enhancement suggestions to the respective Product Manager .
• Maintain internal logs, categorize reported issues, and contribute to continuous process improve...