Platform Support Manager — Drive CSAT & Ops Excellence

A tech startup focused on restaurant solutions is seeking a Manager for Platform Support to enhance customer satisfaction and operational efficiency. In this role, you will oversee all support operations, manage a dynamic support team, and collaborate with product and engineering teams to drive improvement in service quality. The ideal candidate will have 5-7 years of experience in support operations, excellent communication skills, and a results-driven mindset. This opportunity is part of a Silicon Valley-backed startup aiming for significant impact in a $55 billion market.
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