PLAY Coach

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Responsible for the cleanliness and hygiene of all areas at PLAY as laid down in the SOP of Opening and Closing Procedures:
• The daily opening / closing cleaning maintenance program
• 30-min sanitation every after session
• Assist the guests in a professional and helpful manner when needed.
• Maximizes guest revenue potential, satisfaction, and utilization by delivering kid's club services & facilities.
• Efficiently resolve any issue or guest complaint (while being mindful of safety, security and guidelines set in the Delegation of Authority).
• Proactively ensure that recovery, resolution and follow-up action or rectification will prevent recurrence of the same or similar issue/incident.
• Ensure that all equipment associated with service function at all time.
• Answer all questions related to kid's club membership and services.
• Assist with demonstrations, journalist...