Player Services Representative

Key Responsibilities

• Provide our new and core customers with an excellent and satisfying overall experience
• Provide courteous, proactive, and efficient service by greeting and engaging customers, responding to their wagering inquiries which include types of bets, betting tutorials, how to use self‑serve machines (terminals and TICO), HPI accounts, gift cards, and cash cards
• Proactively engage new customers, providing assistance and instruction on how to place a bet
• Print, organize, and sell racing programs, OLG products, Woodbine Entertainment merchandise, and game rentals
• Manage and maintain display materials and promotional items for events
• Reconcile end‑of‑day sales and product tracking
• Provide 1st level service on wagering equipment, including replenishment of TICO cassettes and hoppers
• Educate new and core customers on our latest products, services, and promotional opportunities
• Generate hi...