Player Support Analyst

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real‑money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land‑based gaming businesses to create amazing, integrated experiences that keep players in the game.

What You'll Do

• Customer Service (Chats & emails)
• Comply with all established internal protocols
• Validate and issue courtesies/retentions
• Review and/or report sports betting/casino activity
• Report accounts with suspicious activity
• Report interactions for reassignment to other areas/teams

What You'll Bring

• 1+ years of experience in Customer Service BPO
• Bachelor’s degree in any field; or studying
• Empathy and assertive communication skills
• Basic industry knowledge
• Strong problem‑solving skills