Job Description
Player Support Specialist
Why TREAT?
TREAT is a rapidly growing gaming startup pioneering the Play-to-Impact model. By combining gamification and genuine animal welfare, TREAT allows pet lovers worldwide to co-own and care for real dogs and cats in need-like a real-life Tamagotchi. TREAT players have already earned over 30,000,000 treats, meals, and toys for shelter animals. Our mission is to positively impact millions of lives by entertaining millions of players.
About the Role
Player Support at TREAT acts as the first line of defense for live issues in production, primarily through player emails.
Your responsibility is to detect problems early, investigate them inside the app, and escalate risks before they impact many players.
This role is email-based and requires clear written judgment, comfort with ambiguity, and the ability to act proacrively.
What You'll Do
Respond to player emails in a clear, calm, and professional mann...
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