Plumbing/HVAC Technical Support Specialist

Team Tekmar, a Watts Water Technologies brand, is seeking a Technical Support Specialist II to join our team and deliver exceptional customer service while leveraging expertise in HVAC, hydronic systems, radiant, and electric and product knowledge. In this role, you will provide timely technical support and troubleshooting for electrical, mechanical, and control systems via phone and email. You may also represent the company at tradeshows and exhibits.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Provide representatives, wholesalers, contractors, & homeowners with technical support and troubleshooting of controls in residential & commercial systems
• Ensure courteous and effective technical support is delivered to customers via phone calls & emails
• Effectively utilize department applications for logging, tracking, and routing of requests
• Assist the customer in advanced product application and selection based on ...