POH Customer Support & Operations Analyst

Job Location
San José

Job Description

Accommodations: P&G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process. If you need an accommodation related to your disability in order to participate in the recruitment process, please click here (https://faq.pgwebtools.com/app/#!/faqs/category/accommodation)  to submit your request. If you require an accommodation for the assessment process: 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification.

About the Role
This role supports Professional Oral Health (POH) customers in the United States, providing end-to-end customer service through phone support (English) and operational workflows. Core processes include order placement, master data/account maintenance, and resolution of inquiries via Help Desk tickets, while ensuring quality, compliance, and internal controls ...