Policy Maintenance Officer

Lets Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
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The Policy Maintenance Officer – Retail Life is responsible for ensuring the accurate and timely update of individual life policy records throughout the policy lifecycle. This includes managing beneficiary changes, corrections to customer details, and implementing policy amendments such as reinstatements.
Key Tasks And Responsibilities
Execute servicing instructions related to policy changes, including contact details, benefit options, nominee updates, and policy reinstatements.
Update policy records on the administration system with high attention to accuracy and audit trail integrity.
Validate requests for compliance with policy terms, documentation completeness, and applicable approvals.
Collaborate with customer service and operations teams to resolve servicing exceptions and ensure SLAs are met.
Support i...