Policy Services Team Lead - Equitable

Join Equitable in Waterloo, ON, as a Policy Services Team Lead, focusing on enhancing individual insurance operations through client-centric service strategies. This hybrid role features ample opportunities for professional growth.
As a Supervisor in the Individual Insurance department, you will guide the team in delivering seamless policy services while maintaining exceptional operational standards. The opportunity includes overseeing service quality, coaching team members, and driving process improvement to achieve a digitized client experience.
Key Responsibilities:
• Supervise daily Individual Insurance operations effectively
• Ensure high-quality service delivery and client satisfaction
• Monitor performance metrics and drive team productivity
• Manage escalated issues and ensure compliance protocols
• Recruit, mentor, and develop engaged insurance professionals
Requirements:
• Bachelor’s degree or equivalent experience in related field
• 2–5 years in...