Policy Specialist

Position Responsibilities

• Handle sensitive issues in order to ensure customer satisfaction;
• Provide detailed oral and written communication to business areas regarding inquiry resolutions;
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
• Meet personal/team qualitative and efficiency targets.
• Apply premium payments and deposits to policies
• Facilitate changes in payment mode, banking details, and pre-authorized checking
• Process wire, refund, suspense clearing, premium offset and chargeback
• In charge of responding to general billing and policy change inquiries
• Conduct research and histories

Required Qualifications

• Excellent verbal and written communication skills
• Keen attention to detail with strong analytical abilities
• Previous experience in the customer service industry