Polish-speaking Customer Support - Relocation to Portugal

Workster is partnering with a global leader in customer experience and business process outsourcing to recruit Polish-speaking Customer Support Representatives for a role in the transport infrastructure industry, based in Porto, Portugal. This is a fantastic opportunity to be part of a high-energy, customer-focused team in a dynamic and growing sector.

Your Role:

• Provide exceptional customer care and support to clients in the transport infrastructure industry.
• Handle inbound inquiries through multiple channels (phone, email, and chat) with a focus on delivering high-quality customer service.
• Assist customers with their questions, issues, and service requests, ensuring a seamless and positive experience.
• Maintain accurate and up-to-date records in the CRM system.
• Collaborate with internal teams to resolve customer issues and continuously improve processes.
• Act as a trusted point of contact for customers, ensuri...