Portfolio Claims Specialist

We are seeking an experienced Portfolio Claims Specialist to join our dynamic insurance team. In this role, you will be responsible for processing, validating, negotiating, and settling a dedicated portfolio of broker-specific motor and non-motor claims across both Personal and Commercial Lines. You will collaborate closely with allocated brokers, providing support, guidance, and coaching to ensure claims are managed within agreed mandates and in compliance with company procedures.

The successful candidate will handle all claims that exceed broker mandates, assist with high-value and complex claims, and ensure accurate processing in accordance with all regulatory and operational guidelines.

Key Responsibilities

• Process, validate, and settle individual and broker-submitted motor and non-motor claims for Personal and Commercial policies
• Negotiate and facilitate payments of claims, including those above the broker’s authority/mandate
• Pro...