POS Support Team Lead: SLA & Quality Coach

Shiji Group

Full-time Ciudad de México, Ciudad de México Servicio de atención al cliente

Posted:

March 02, 2026

Location:

Ciudad de México, Ciudad de México, Mexico

Job Description

                    A software solutions provider is seeking a Team Lead for their Level 1 POS Support team in Mexico City. This role involves overseeing ticket quality and service level agreements while guiding support agents in their ticket handling and troubleshooting. The ideal candidate will have at least three years of experience in technical support, be bilingual in English and Spanish, and possess strong analytical and coaching skills. Join us to drive improvements and ensure high-quality support delivery in a dynamic environment.
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Job Overview

Job Type: Full-time

Location: Ciudad de México, Mexico

Posted: March 02, 2026

Deadline: April 11, 2026