Post Office Manager

Overview

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Summary

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

Duties & Responsibilities

• Leads by example and ensures that Post Office staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring
• Ensures Post Office cashiers complies with all Store Standards
• Trains employees in job functions and provides on-going coaching and instructions
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

Customer Service

• Ensures exceptional custo...