Job Description
About Adrian Magnus | Part of Carazo Enterprise SL
Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company founded in 2012. With a team of more than 40 professionals, we distribute over 30 premium cigar brands across Europe, the United States, and Latin America.
Our mission is to deliver the world's finest handcrafted cigars to enthusiasts with precision, integrity, and deep respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve.
Position Summary
This role combines Post Sale Customer Support with upselling and plays a key role in the client lifecycle. The ideal candidate is bilingual in English and Spanish and confident in managing customer relationships after purchase — from resolving issues and ensuring satisfaction to recommending products and encouraging repeat sales.
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