Post Sales, A/C Technical Senior Executive (2years Contract)

Position Summary

As an AC Tech Support Expert, he/she will be responsible for providing technical product knowledge and support for air conditioning products and control systems for the Singapore market. He/she will assist the Technical Support Engineer to provide in-depth analysis of product and installation failure, and solutions to ease such situation, instantly and systemically. In this role, he/she will have to work closely with our Customer Service team in Singapore, and the regional technical teams located in Singapore and South Korea.

Role and Responsibilities

Technical support to solve (structural) issues for air conditioning products or control systems.

Provide technical training to our internal teams and/or external installers.

Handling incoming enquires (calls / emails) requesting for technical support (service / maintenance)

Align the training planning with the sales objectives and new product launching.

Develop ...