Post-Sales Account Manager

Company Description

offers a single, end-to-end platform for automating and optimizing healthcare and medical diagnostic lab operations including integration with any lab machine.

At , we believe that access to quality diagnostics, and thus, access to quality healthcare, is a human right. ‍By giving labs an easy-to-use, quick-to-deploy integrated system with no heavy upfront costs, we're making the world a better, healthier place—one lab at a time.

Job Description

• Train new users and run refresher sessions for existing users.
• Track and manage usage issues, adoption gaps, and day-to-day concerns of assigned accounts.
• Log all user issues and requests in the ticketing system; keep it updated as the single source of truth.
• Endorse tickets to onboarding, customer support, or engineering with complete context.
• Monitor ticket progress and close the loop with users once resolved.
• Coordinate cross-team fixe...