Post Sales Service Specialist (Ciudad Apodaca)

Post Sales Service SpecialistResponsible to provide technical, order, and payment-related assistance/support to the internal and external customers.Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.Your responsibilitiesWork closely with customers to develop resolution plans, monitor progress, and ensure appropriate closure.Provide troubleshooting and problem resolution support via phone and web.Interact with technology, supply chain, product management, sales, and field service to provide technical and commercial solutions for customers.Work cross-functionally with integral teams.Document customer cases and actions using case-tracking tools.Your backgroundBachelor's Degree in Electrical, Mechanical or Electromechanical Engineering.2+ years of experience in Customer support.Portfolio Management/Business Strategy/Market Intelligence.Previous experience with Manufacturing / Cost Accounting / Finance.Knowledge of ERP (SAP) FICO...