Practice System Service Owner

Your role

As Practice Systems Service Owner, you will own the day-to-day delivery, performance, and continual improvement of practice-critical technology services that underpin legal work and client engagement at Linklaters. Your focus will be on applications and tools within the Practice Systems landscape, including document lifecycle, matter management, knowledge and information, and document management systems, ensuring they are reliable, secure, and aligned with user needs. Specifically, you will:

• Provide Level 2 support and timely resolution of escalations for all core practice systems, acting as a trusted escalation point for issues impacting legal teams and client delivery.
• Implement and manage service roadmaps for practice systems, translating the strategic vision set by the Head of Practice Systems and senior stakeholders into operational objectives and enhancements.
• Work proactively with Product Owners to ensure service deliver...