PRC CHAT SUPERVISOR

Make your next big career move by applying as KMC Solutions' next PRC CHAT SUPERVISOR.

On top of your salary, here are the exciting benefits you can look forward to.

This position offers the opportunity to directly influence guest satisfaction and team performance in a dynamic, digital communication environment. It provides significant professional growth through leadership roles and partnerships with multiple departments to enhance service delivery and operational efficiency.

Responsibilities

• Coach and mentor chat agents to achieve excellence in guest service and booking support.
• Conduct regular performance reviews, including one‑on‑one meetings and development planning to foster agent growth.
• Monitor and evaluate chat interactions to ensure quality, tone, accuracy, and alignment with brand standards.
• Manage team logistics, including staffing levels, attendance, and scheduling, in collaboration with Workforce ...