Pre-auth consultant (temp)

Human Resource Administrator | Recruiter | Industrial Psychology

Providing customer experience and is responsible for assisting customers’ needs. Through engagements with the customer, build trust and connection and resolve requests with acknowledgement and care. Grow and maintain knowledge and understanding of the customer journey and their emotional reactions. Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Provide personalised clinical servicing through the omni channel experience focusing on the overall care quality of interaction between customers and the brand. Provide holistic care that is personalised and accessible, managing the care journey end to end. Commit to the service care charter and strive to continuously make a positive difference.