Pre-Installation Support Specialist (Hybrid)

Salary: $3,000,000 COP
Location: Hybrid (2 days on-site / 3 days remote)
Training: 1 month fully on-site (mandatory)

About The Role

We are hiring a Pre-Installation Support Specialist to work directly with international clients, guiding them through the pre-installation process and ensuring everything is ready before go-live.

What You’ll Be Doing

• Manage multiple clients simultaneously during the pre-installation phase
• Guide clients through checklists and required documentation
• Identify missing requirements and follow up until completion
• Communicate clearly in English (written and spoken)
• Coordinate with internal teams to ensure readiness for implementation

What We’re Looking For

• Advanced English (B2+ or higher) with real client interaction
• Experience handling active cases (support, onboarding, customer success or similar)
• Experience using t...