Pre-Sales & Customer Success Director

As Nemetschek APAC accelerates its pivot toward a comprehensive SaaS and multi-brand ecosystem model, we recognize that winning the deal is only half the battle. Ensuring flawless adoption and maximizing customer lifetime value is where the true victory lies. We are seeking an Ecosystem Architect to unify our Pre‑Sales and Customer Success engines under one cohesive, high‑performance strategy.
The Role The Pre‑Sales & Customer Success Director will be the definitive technical authority for our region. You will bridge the gap between complex enterprise sales cycles and long‑term SaaS adoption. Leading a high‑performing regional team of 10+ Solution Engineers and Customer Success Managers, you will standardize technical playbooks, drive adoption during our critical SaaS transition, and ensure we exceed our Net Retention Rate (NRR) targets.
Key Responsibilities
Team Leadership & Scaling:
Direct, mentor, and scale a regional team of 10+ SEs and CSMs, establishing best‑in‑class ...