Pre-sales engineer

Job Description

We are looking for a technically strong and customer-focused Pre-Sales Engineer to support customers, partners, and installers in the field.

This role combines technical support, troubleshooting, onsite assistance, and technical training. The successful candidate will work closely with customers and partners to ensure successful installations, system reliability, and strong product understanding across the market.

The ideal person is practical, technically capable, and an excellent communicator who enjoys working directly with customers and solving real-world technical problems.

Key Responsibilities Field Technical Support Provide onsite and remote technical support to customers, installers, and partners. Troubleshoot and resolve issues related to networking, connectivity, device configuration, and system integrations. Support installation, commissioning, and setup of products in the field. Escalate complex issues to Engineering or Product tea...