Pre-sales & support engineer

About usBased in Mexico, we are currently looking for a Pre-Sales & Support Engineer to provide technical expertise & solutions to our potential customers & partners. You will join our global sales team and report to the LATAM Sales Director. Your responsibilitiesConduct product presentations and demonstrations to showcase the features and benefits of our software.
Collaborate with the sales team to identify customer requirements and tailor software solutions for customer project implementations.
Respond to customer inquiries and provide detailed technical information to help them make informed decisions.
Analyze, digitize, and optimize workflows, working with modern products like PACKZ and CLOUDFLOW – don't worry, we'll show you how.
Build strong relationships with customers & partners, understanding their pain points, and positioning our solutions as the answer.
Collaborate with the product management team to provide feedback based on customer needs and market insights...