Pre-Sales Technical Support

Job Description

The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.

Key Accountabilities

• Undertake service requests for customers ensuring compliance with Asurion’s policies and procedures carrying out effective note‑taking on calls
• Providing technical expertise on inbound calls or other electronic input (e.g. website, CHAT, or email) from customers for the purpose of resolving customer issues with devices (e.g. laptops, tablets, smartphones, and other consumer electronics) and software
• Identify customers in line with the company, regulatory and legislative requirements
• Ensure each interaction with a stakeholder of Asurion meets the agreed quality f...