Premium Claims Experience Specialist

A leading online hospitality service is seeking a Claims Experience Specialist in Canada to enhance user interactions and ensure effective resolution of claims. You will be responsible for understanding customer needs, delivering premium support, and fostering relationships to improve service quality. Candidates should have at least 5 years in customer experience, be bilingual in English and French, and possess strong critical thinking and negotiation skills. The position offers an annual salary of $63,000 CAD with potential bonuses and benefits, including a regular schedule of 40 hours a week, primarily Tuesday to Saturday.
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