Premium Services Ambassador

Cathay Pacific Airways Limited

Full-time London, England Information and Record Clerks

Posted:

June 13, 2026

Location:

London, England, United Kingdom

Job Description

                    Role Introduction
To become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. The Premium Services Ambassador plays a crucial role at the check-in and lounge and boarding areas by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch airport experience.
Key Responsibilities
Support the Premium Services Manager and Premium Services Supervisor to oversee the Premium check-in, First & Business class lounges and boarding experience.
Oversees managing premium customer requests for at all touchpoints, primarily at First class check-in, as well as consolidating customer feedback for continuous improvement and new ways of personalising the experience.
Keep the Premium Services Supervisor and Lounge Team informed of all matters of significa...
                

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Job Overview

Job Type: Full-time

Location: London, United Kingdom

Posted: June 13, 2026

Deadline: July 23, 2026