Premium Services Executive

Job Responsibilities

Operational Related

• Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure.
• Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
• Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
• Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival
• All guests are to be met at the Hotel curbside / Lobby, followed by a personalized in-suite check-in.
• Good product knowledge is essential to ensure that good / suitable recommendation is provided to all guest...