Premium Support Engineer

Premium Support Engineer (Kubernetes Expert)
About the Role
We're looking for an experienced Premium Support Engineer to support strategic enterprise customers running mission-critical open source and cloud-native platforms. This is a senior, customer-facing role for someone who enjoys solving complex technical problems while acting as a trusted technical advisor. You'll own high-impact support cases end to end, work closely with customers and internal teams, and help shape best practices and product improvements.
What You'll Do
Resolve complex and escalated technical issues across Linux, containers, and cloud-native environments
Act as a trusted technical advisor to enterprise customers and their leadership teams
Lead high-severity incidents and coordinate with delivery, engineering, and product teams
Proactively recommend best practices and configuration improvements
Advocate for customer needs through feature requests and internal feedback
Create clear tec...