Premium Support Engineer

Premium Support Engineer (Kubernetes Expert)

About the Role

We’re looking for an experienced Premium Support Engineer to support strategic enterprise customers running mission-critical open source and cloud-native platforms. This is a senior, customer-facing role for someone who enjoys solving complex technical problems while acting as a trusted technical advisor. You’ll own high-impact support cases end to end, work closely with customers and internal teams, and help shape best practices and product improvements.

What You’ll Do

• Resolve complex and escalated technical issues across Linux, containers, and cloud-native environments
• Act as a trusted technical advisor to enterprise customers and their leadership teams
• Lead high-severity incidents and coordinate with delivery, engineering, and product teams
• Proactively recommend best practices and config...