Premium Support Engineer with OpenText

Enhance client relations as a Premium Support Engineer at OpenText, focusing on Fortify security solutions. Help customers navigate complex software environments while ensuring robust technical assistance.
OpenText is on the lookout for a Premium Support Engineer with strong technical expertise, particularly in OpenText Application Security (Fortify). In this role, you will deliver personalized support to customers, optimizing their software investments and ensuring their success with OpenText's offerings. A commitment to cultivating relationships and maximizing client satisfaction is essential.
Key Responsibilities:
• Serve as the customer’s primary contact for support incidents
• Develop an in-depth understanding of customer environments
• Provide guidance on best practices and incident resolution
• Conduct supportability assessments and technical mentoring
• Collaborate with internal teams for efficient incident handling
Requirements:
• Bachelor's degree o...