Principal Cloud Escalation Architect

BENTLEY SYSTEMS, INC. is hiring a Principal Technical Support Engineer to serve as a technical authority for escalated customer issues. This role involves participating in live escalation sessions, providing technical direction, and stabilizing situations under pressure.

Qualified candidates should have over 10 years in technical support with proven experience managing high severity escalations and strong communication skills. The position focuses on Azure cloud architectures and mentoring senior engineers during critical situations.