Principal Consultant - ITSM/BCMS

We at Inbox Business Technologies, are seeking a Principal Consultant – ITSM/BCMS, who will be responsible for leading IT Service Management consulting engagements and driving end-to-end ITSM implementation projects for clients across various industries. This role involves managing a team of consultants, delivering high-quality ITSM advisory services, and ensuring alignment with ISO 20000 and ITIL best practices. The ideal candidate will bring extensive implementation experience, strong leadership capabilities, and deep expertise in ITSM frameworks and tools. Also, additionally, having a sound knowledge of ISO 22301 BCMS along with DevSecOps experience would be welcomed.

Responsibilities

• Lead and manage ITSM implementation and transformation projects, ensuring project delivery within scope, time, and quality expectations.
• Oversee development and enhancement of ITSM processes aligned with ISO 20000 and ITIL frameworks.
• Provide strategic ...