Principal Customer Experience Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

** This is not a remote position. T-Mobile is a hybrid work environment requiring work in the office three (3) days per week. The successful candidate will be located in either the greater Overland Park, KS or Seattle, WA areas.**

Job Overview
The Principal Customer Experience Manager operates as a business owner for assigned customer journeys, with deep accountability for experience quality, customer outcomes, and business performance. This role plays a critical leadership position in shaping T-Mobile’s Digital Unassisted and Ass...