Principal Customer Success Manager, Large Law

We offer a flexible working policy that supports a healthy balance between personal and professional well-being.

This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Principal, Customer Success Manager at iManage Means… As a Principal Customer Success Manager overseeing a portfolio of global strategic large law firms, you are responsible for partnering with these enterprise customers to ensure they maximize the value from their iManage subscriptions.

Your primary focus is on identifying and delivering business outcomes that drive retention, loyalty, and satisfaction across all products and services.

You will engage closely with field-facing teams—such as Account Executives, Channel, Product, and key executive stakeholders within your client law firms—offering advisory guidance...