Principal Customer Success Manager, Saas (Guadalajara)

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Principal Customer Success Manager - SaaS

Position Overview

Responsibilities

• Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.
• Maintain an expert-level understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.
• Develop and execute comprehensive success plans that drive customers to consistently achieve their strategic business outcomes.
• Lead strategic Quarterly Business Reviews with customers to ensure alignment of services with their long‑term goals and objectives.
• Analyze and interpret adop...